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Neopolis Development designs and delivers innovative solutions that simplify even the most complex business processes.

Contact Info

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Construire un agent de support client avec Make.com

Build a customer support agent with Make.com

NEOPOLIS AKADEMY

Build a customer support agent with Make.com

Guided exercise to build an automated customer support agent with Make. Demonstrates connections to Zendesk and data stores (Airtable), request routing, AI-generated suggestions and human validation of answers.

View this course on Akademy ↗

Enrolment and practical details are available on Neopolis Akademy.

Build a customer support agent with Make.com

What you will explore

Describes the support-agent architecture: Zendesk ticket integration, knowledge base and Make workflows.

Explains enriching replies via AI models, then presenting suggestions to operators for verification.

Covers routing, prioritization and logging interactions in Airtable, with human checkpoints.

STEP BY STEP

Course programme

01Build a customer support agent with Make.com

Create an automated customer support agent using Make to orchestrate tickets and resources. The practical exercise covers integrating ticketing systems (Zendesk), lightweight databases (Airtable) and AI components to enrich replies and automate routing flows.

Objective: design an agent able to interact with a helpdesk and automate recurring tasks.

Prepare the environment: connect Make to Zendesk and Airtable, manage access and data.

Build progressively: automation scenarios, AI enrichment of replies, and macro creation.

Security checkpoint: permissions, customer data protection and API call controls.

Explore this module on Akademy ↗

Programme source: Neopolis Akademy. Original course page