NEOPOLIS AKADEMY
Build an AI Customer Support Agent
Guided practical work to build an AI customer support agent integrated with a helpdesk. Uses n8n and ticketing tools to automate routing, responses and escalations on fictional data, with controls and human validation.
View this course on Akademy ↗Enrolment and practical details are available on Neopolis Akademy.
What you will explore
Hands-on implementation of a customer support agent connected to a helpdesk using n8n.
Build flows for ticket ingestion, classification, response generation and escalation.
Include control mechanisms, human validation, and operate on fictional data for safety.
STEP BY STEP
Course programme
01Build an AI Customer Support Agent
Design an AI customer support agent that integrates with helpdesk platforms using n8n. The exercise details connecting to Zendesk/Gorgias/Freshdesk, routing through n8n workflows and using AI for classification, assisted responses and thread summarization.
Objective: build a complete AI agent to augment an existing helpdesk.
Prepare the environment: set up n8n and integrations with support platforms.
Build progressively: automatic classification, suggested replies and conversation summarization.
Security checkpoint: anonymization, API permissioning and controls over AI‑generated content.
Explore this module on Akademy ↗Programme source: Neopolis Akademy. Original course page